Payments are processed securely via NOCHEX or Paypal when you place your order.
We charge a minimum of £2.25 (if the items are small it is possible that the postage could be £2.25 for more than 1 item) small items will be sent recorded or special delivery (unless stated) larger items will be sent Royal Mail or 48 Hour Courier at a minimum cost of £8.95.
( Weight dependant )
All methods of shipping will require a signature upon delivery.
We will normally send your order to you within three working days, if there is a problem we will contact you immediately.
We want you to be happy, not only with your purchase but also with our service. If you need to contact us please email us at email@example.com or Tel: 0191 2642879
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket, after you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to complete the order. U.K. V.A.T. at 20% is included in the price shown.
"Sorry At the moment we only ship to the U.K. we hope to change this soon, please feel free to send us your details & we will contact you when it changes"
We won't send you loads of junk mail, occasionally we may inform you of special offers, but if your not interested please bin them.
We promise not pass on your e-mail address to any third party.
Arabesque will not disclose your information to any third parties. Cookies are used on this our site to keep track of the contents of your shopping basket.
Our guarantee & Returns Policy.
Please CONTACT US first for return instructions.
PLEASE NOTE: If you have ordered incorrectly you may return the item to us by RECORDED / SPECIAL DELIVERY.
Should you wish to return your order & request an exchange or refund this should be done within 7 days of receiving the item/s, The unused goods must be returned in their original condition and packaging. We will exchange as soon as possible for you. We reserve the right to exchange or replace items in part or as a whole, this applies "for example to Clocks where the mechanism or battery is faulty".
If you have just changed your mind & no longer want the goods, a full refund will be given only for the cost of the item, postage will be deducted. If we have sent the goods incorrectly, we will exchange your item & refund your postage or refund in full. We cannot refund or exchange until the goods are returned to us, signed for & inspected.
It is up to the customer returning goods to ensure they are returned in original condition. This does not affect your statutory rights as a consumer. . All rights reserved.
ALL GOODS ARE INSPECTED AND DISPATCHED IN PERFECT CONDITION. NO REFUND WILL BE GIVEN IF GOODS ARE RETURNED DAMAGED OR SUB-STANDARD.
If you need any help or info please email us @ firstname.lastname@example.org & we will get back to you ASAP. If your query cannot be answered immediately, we will keep you informed of the progress.
Thank you for your order